Frequently Asked Questions
Your guide to shopping with Tadpole
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return shipping label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, Tadpole is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but we have a 1-hour window where you can modify or cancel your order through your account dashboard.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment payments via Klarna and Afterpay.